Store policies Privacy

PRIVACY
POLICY.

What data we collect, how we use it, and how to exercise your rights under Indian data protection law.

Your data

Last updated: June 11, 2026

Pookie 3D Solutions, a sole proprietorship operated by Sushma Chhabra at B-1441, Road Number 62, Near Abhimanyu Singhal & Company, Sector 42, Faridabad, Haryana – 121010, processes personal data under applicable Indian law, including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.

Data we collect

We may collect your name, email, phone number, billing and shipping address, order history, custom design files and specifications, and communications sent through email, WhatsApp or contact forms. We may automatically collect device, browser, IP address and website-usage information through cookies and analytics.

Payments are handled by RBI-authorised third-party payment aggregators. We do not collect or store card numbers, CVV, UPI PINs or banking credentials.

How we use and share data

We use data to process, manufacture, ship and support orders; communicate updates; create custom products; process returns; meet legal, tax and accounting obligations; improve our services; and send promotions only when you opt in.

We do not sell personal data. We share only what is necessary with courier, payment, IT and analytics providers, or with government and law-enforcement authorities where legally required.

Cookies and retention

Cookies keep your cart active, remember preferences and help us understand website use. Disabling them may affect functionality. Order and invoice data is retained as required by Indian tax and accounting law. Custom design files are retained for 90 days after order completion for reprints and warranty claims, then deleted unless you ask us to retain them.

Your rights

Access a summary of personal data held about you.
Correct or update inaccurate or incomplete data.
Request erasure, subject to legal retention duties.
Withdraw consent where processing is consent-based.
Nominate someone to exercise your rights in case of death or incapacity.
Raise a grievance with us and, if unresolved, approach the Data Protection Board of India.

Security, children and contact

We use reasonable safeguards including HTTPS, access controls and reputable providers, but no internet transmission method is completely secure. Our website is intended for adult purchasers and we do not knowingly collect children's personal data.